CentrixDial

Account & Data Deletion

Last updated: 15 September 2026

CentrixDial is a mobile app for contact-centre agents, published by Centrix Plus Integrated Computer Solutions LLC ("Centrix Plus", "we", "us"). This page explains how to request deletion of your CentrixDial account and the data associated with it, what is deleted, and what may be kept.

CentrixDial accounts are agent accounts issued by your employer on your organization's CentrixPlus telephony platform. You cannot create an account inside the app, and your organization controls the data you handle in it. Deletion requests are therefore confirmed with your organization before they are carried out.

How to request account deletion

Use either of the following options.

Option 1 — through your organization (fastest)

  1. Contact your organization's CentrixPlus administrator or IT team.
  2. Ask them to delete your CentrixDial agent account.
  3. Your administrator removes the account from the CentrixPlus system. You will no longer be able to sign in.

Option 2 — by email to Centrix Plus

  1. Send an email to [email protected] with the subject "CentrixDial account deletion request".
  2. Include your agent ID / username, your organization name and the phone number or email address linked to your account. Do not send your password.
  3. We acknowledge your request within 3 business days and verify it with your organization.
  4. Once verified, your account and the data listed below are deleted within 30 days, and we confirm to you by email when it is done.

To remove the app's data from your phone straight away, sign out of CentrixDial and uninstall the app. This deletes the stored session token and settings from your device.

What is deleted

DataWhat happens
Agent account, username and sign-in credentialsDeleted
Session token and app settings stored on your deviceDeleted when you sign out or uninstall the app
Your on-shift status, queue memberships and personal app preferencesDeleted
Your personal details linked to call records (your name and agent ID)Deleted or anonymized, so records can no longer be linked to you

What may be kept, and for how long

DataWhy it is keptRetention
Call records, dispositions, notes and customer / lead data Owned by your employer as business records of its customers Kept by your organization under its own retention policy, in anonymized form where it relates to you
Security and server logs Protect the service and investigate abuse Up to 90 days, then deleted
Information we must keep by law Legal, tax or regulatory obligations Only for the period the law requires
Live call audio is carried in real time only. CentrixDial does not record or store call audio on your device or send it to Centrix Plus, so there is no call audio of yours for us to delete.

Deleting some of your data without deleting your account

You can ask us to delete specific data, such as notes you filed, without closing your account. Email [email protected] with the subject "CentrixDial data deletion request", your agent ID, your organization and a description of the data. Requests are handled in the same way and within the same time frames as account deletion, subject to your organization's approval where the data belongs to it.

Contact us

Centrix Plus Integrated Computer Solutions LLC
Kuwait
Email: [email protected]
Web: www.centrixplus.com