CentrixDial is the mobile agent app for contact centres running on CentrixPlus. It lets agents join campaign queues and place and receive calls from their phone. This page explains how to get started and how to reach us for help.
Contact support
When emailing, please include your agent ID, your organization / campaign, your device model and OS version, and a short description of the issue (and steps to reproduce it). Please do not include your password.
Getting started
- Open CentrixDial and sign in with the agent account issued by your administrator.
- Choose your campaign, then join your queues.
- Set your status to Ready — only Ready agents are offered inbound calls.
- Place a call from the dialer or your lead list, and file a disposition when the call ends.
Requirements
- iOS 15 or later, or Android 6.0 or later.
- A provisioned agent account on a CentrixPlus / Asterisk deployment.
- A stable internet connection (Wi-Fi or mobile data).
Common questions
I can't sign in
Confirm your agent ID and password with your administrator, and check the server address under Advanced settings on the login screen. Sign-in is rate-limited, so wait a minute before retrying.
The other person can't hear me / no audio
Make sure you granted the microphone permission (Settings → CentrixDial). If you use a Bluetooth headset, confirm it's connected before answering.
My call dropped when the screen locked
On Android, allow notifications and exempt CentrixDial from battery optimization so the ongoing-call service can keep the call alive. On iOS, keep the app installed with call permissions granted.
I'm not receiving inbound calls
Set your status to Ready and make sure you've joined at least one queue. Paused, Wrap-up and Offline agents are not offered calls.
How do I change which server I connect to?
On the login screen open Advanced settings to set the server host and path. Changing the server signs you out of the previous deployment.
Privacy
See the CentrixDial Privacy Policy for how your information is handled.