Last updated: 15 September 2026
CentrixDial is a mobile client for contact-centre agents, published by Centrix Plus Integrated Computer Solutions LLC ("Centrix Plus", "we", "us"). It is a workplace tool: you sign in with an agent account issued by your employer and use the app to take and place calls on your organization's CentrixPlus / Asterisk telephony platform.
Information the app handles
| Category | Examples | Why |
|---|---|---|
| Agent identity | Agent ID / username and the credentials used to sign in; your on-shift status | Authenticate you and connect you to your queues |
| Call activity | Numbers dialled or received, call timestamps and duration, the disposition and notes you file | Route and log calls; work your lead list |
| Customer / lead data | Phone numbers and lead details from your organization's call lists | Let you contact and work assigned leads (owned by your employer) |
| Live call audio | Microphone audio during an active call | Carry the voice call in real time |
| Device & app settings | Server address you configure, the secure session token stored on your device | Keep you signed in and pointed at the right server |
Important The app transmits live call audio to your telephony server so the call can happen; it does not record or store call audio on your device or send it to Centrix Plus for any other purpose.
Device permissions
- Microphone — required to speak on calls.
- Camera — requested by the underlying calling technology (WebRTC) so video calling is possible; the current app is voice-only in normal use.
- Notifications — to show an ongoing-call notification.
- Run a foreground service / keep awake (Android) — to keep a connected call alive when the screen is off, so calls are not dropped.
How the information is used
- To authenticate you and register your extension with the telephony server.
- To place, receive, hold, transfer and end calls, and to send the outcome you file.
- To display your queues, KPIs, lead list and recent calls.
- To keep an in-progress call connected.
We do not use your information for advertising, and the app contains no third-party advertising or tracking SDKs.
How the information is shared
Data flows between the app and the CentrixPlus / Asterisk server operated for your organization. We do not sell your information and do not share it with third parties for their own marketing. Information may be disclosed if required by law.
How the information is protected
Communication with the server uses encryption in transit: HTTPS/TLS for the API, secure WebSocket (WSS) for the telephony signalling, and DTLS-SRTP for the encrypted media (voice) stream. Your session token is held in the device's secure storage (iOS Keychain / Android Keystore-backed storage).
Data retention and your choices
Call records, dispositions and lead data are retained in your organization's CentrixPlus system according to your employer's policies. To access, correct or delete this information, or to ask questions about its retention, contact your employer's administrator or us at the address below. You can also revoke the app's permissions at any time in your device settings, and sign out to remove the stored session token from your device.
Children
CentrixDial is a workplace tool for authorized staff and is not directed to, or intended for use by, children.
Changes to this policy
We may update this policy from time to time. Material changes will be reflected here with a new "Last updated" date.
Contact us
Centrix Plus Integrated Computer Solutions LLC
Kuwait
Email: [email protected]
Web: www.centrixplus.com